We at Aradia Fitness appreciate your business and want to continue to offer the quality and variety of classes that often can not be found at any other dance studio in St Albert. Please read the policies below that help us to keep these standards high and allow us to offer you the flexibility that has become our standard.
Refunds will not be offered for class passes or individual credits. Extension of pricing option (credit) expiry dates may be granted at management’s discretion in cases of a medical condition or injury which prevents you from using your credits before the expiry date. It is the student’s responsibility to be aware of the expiry date of class credits when purchasing and to book and attend classes before the credits expire.
Late Cancel/No-Show Policy:
Pre-registration is required for all classes, workshops and appointments. The late cancellation window is the minimum amount of time before the scheduled start of a class, workshop or appointment that is required to give adequate notice to the studio that you will not be attending. Different types of classes will have different late cancellation windows. This is important to aid the studio in scheduling and also to allow students who may be on the waiting list for a class to have to opportunity to attend.
It is the student’s responsibility to cancel their registration in the class using our online registration system or app. If this is not possible, cancellation can be done via e-mail or phone may be acceptable but this should be arranged in advance with the studio management.
If the student cancels before the late cancellation window, your class credit will revert to your account to be used toward a future class within the pricing option (credit’s) expiry date. If you cancel after the late-cancel window has begun, or are a no-show, no refunds or credits will be provided. For VIP members (holders of VIP memberships), if you pre-register for a class and late cancel or no-show, your credit card on file will be charged the value of a single class credit for each missed class. If Aradia cancels the class, no fees will be charged and your credit will revert to your account.
Aradia reserves the right to cancel a class due to low registration, inclement weather, instructor illness, or any other reason. If Aradia cancels a class and you have pre-registered and pre-paid for that class, your credit will revert to your account. In the event of Aradia cancelling a class near the end of your credit’s expiry date, extensions to the expiry date may be made at management’s discretion. Inquire with studio management in these cases.
Exceptions to this policy may be made at the discretion of the management only.
A valid credit card is required to be kept on file for all Memberships and monthly dues are automatically charged to the credit card. Alternate payment arrangements must be discussed with studio management. Membership agreements are now paperless and maintained in the online registration system. The member must confirm the contract online or the studio owner will confirm on their behalf with the member’s written authorization. Note that this is a binding contract and your electronic confirmation is equivalent to a signature. Please read the membership contract carefully. Pre-registration for all classes is still required and should be managed through the online registration system.
Party and Private Event Bookings and Deposits
In order to reserve your preferred date and time for a private party, workshop or event, we require a $100 deposit for the one hour Standard Studio Package or $150 for any Extended Studio Party Package or Party Add-on. The deposit will be applied against the total cost of the party/workshop and you pay the balance the day of the event. The deposit is non-refundable however you can reschedule your party to another date until 14 days before your chosen date. If you cancel altogether 14 days or more before your reserved date, the deposit can be applied as a credit towards future classes/services in the studio. Between 14 and 7 days before your party, you get half of the deposit back as a credit and if you cancel or reschedule to another date within 7 days of your booking, you lose the deposit. We will always attempt to accommodate rescheduling the time of your party within the same day, depending on availability, with no penalty. Exceptions to this policy may be made due to extenuating circumstances at the sole discretion of the studio management.
Pre-payment with registration in any other services offered by the studio (for example but not limited to workshops, private or semi-private lessons, Teasers, etc.) are generally non-refundable however exceptions to this policy or studio credit will be considered at the discretion of management.
Inclement Weather Policy
At any time, the studio may chose to cancel classes in the case of inclement weather/dangerous travel conditions. Should the weather forecast be calling for potentially hazardous conditions, the studio will send out an e-mail and post on Facebook as early as possible to alert students to the possibility of a cancellation. Once alerted, we will endeavor to make the call and communicate cancellations a minimum of 2 hours before the posted start time of the class. If the studio cancels classes due to weather, all registrations will be early-cancelled and credits will be returned to the students’ accounts. If the studio chooses to run classes and keep the studio open but a student chooses not to travel to class at their own discretion and it is within the late-cancel window, the student should notify the studio and the studio management may chose to early cancel the student’s registration, at their discretion. No refunds will be provided for class cancellations due to inclement weather. For Workshops and Parties, exceptions to the no-refund policy may be made at the discretion of management.
These policies supersede any previously posted policies and any previously dated policies on written documents including those outlined in paper membership contracts and may be changed at any time at the discretion of Aradia Fitness St Albert management.